I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

Help with my template

Unfortunately, we are not engaged in website creation services. If you cannot solve the problem...

Ping command and tracert (traceroute) how to use correctly?

The ping command is used to check the availability of network resources. Most often it is needed...

Got an error about an outdated MySQL version?

When connecting the site to the database, an error occurred telling us that the MySQL version is...

My site is not working on this PHP version

You can change the PHP version yourself in the Control Panel. To do this, go to Control Panel -...

MySQL server does not work! (Error 28)

Please try to start restoring the database by going to Control Panel - Databases, select the...