I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

Domain has status redemption period / pending delete

The domain is scheduled for deletion, so its validity period has expired and it has not been...

My site is not working on this PHP version

You can change the PHP version yourself in the Control Panel. To do this, go to Control Panel -...

I am getting Internal Server Error (500)

This error is generalized when there is a problem the server cannot process a request to the site...

Help with my template

Unfortunately, we are not engaged in website creation services. If you cannot solve the problem...

I can see the old site content after uploading new files

Most likely, your browser keeps old copies in the cache for fast loading of your site. You need...