I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

I see question marks and incomprehensible symbols on the site

If incomprehensible characters are displayed on your site, this is due to incorrect encoding of...

How do I disable magic quotes? (Using .htaccess)

You need to add this line to your htaccess file in the directory where you want to disable magic...

Domain does not work with "www"

If you cannot access your site using your domain without “www”. (Example.com) but with "www." it...

MySQL server does not work! (Error 28)

Please try to start restoring the database by going to Control Panel - Databases, select the...

File upload timeout, help me

There are no file download limits on our servers. However, if you have any difficulty downloading...