I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

Images are not showing on my site

Please make sure the images are uploaded to the server. Check that the HTML paths are correct....

How can I turn off PHP error output?

To disable error output in your script, use: error_reporting (0); Remember that you need to...

#1064 - You have an error in your SQL syntax

Error 1064 occurs when MySQL version does not match. The simplest solution is to enable...

I see a blank / white page (if the site is built in PHP)

If your site is based on PHP, the most likely cause of the problem is that you missed a symbol...

Where can I see the CPU logs of the processor?

Our hosting does not keep logs of CPU usage of the processor at the moment.When an account starts...