I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

My Wordpress has been hacked, how do I reset my admin password?

If your Wordpress password has been changed to an unknown value, you can always change it by...

I am getting Internal Server Error (500)

This error is generalized when there is a problem the server cannot process a request to the site...

Domain has status redemption period / pending delete

The domain is scheduled for deletion, so its validity period has expired and it has not been...

My site is not on search engines

This problem is not related to hosting, rather the problem is in the site itself. Please follow...

File upload timeout, help me

There are no file download limits on our servers. However, if you have any difficulty downloading...