I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

Ping command and tracert (traceroute) how to use correctly?

The ping command is used to check the availability of network resources. Most often it is needed...

Help, the cron is not working

If you run a job through PHP, for example php -f /home/username/public_html/file.php and you...

Cron task not working when installing Drupal

To create a cron task, follow these steps: 1. You need to create a cron task in Control Panel -...

How do I disable magic quotes? (Using .htaccess)

You need to add this line to your htaccess file in the directory where you want to disable magic...

Domain has status redemption period / pending delete

The domain is scheduled for deletion, so its validity period has expired and it has not been...