I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

Help with my template

Unfortunately, we are not engaged in website creation services. If you cannot solve the problem...

403 Forbidden Error

Reasons for the error:1. Incorrect content of the index.php or index.html file, its...

Help, I can not install the Joomla components!

This is a known Joomla issue where components cannot be installed through the browser window....

Images are not showing on my site

Please make sure the images are uploaded to the server. Check that the HTML paths are correct....

Help, my site has been hacked!

If your account has been hacked, be sure that this is not related to the security of the server....