I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

Help, my site has been hacked!

If your account has been hacked, be sure that this is not related to the security of the server....

PHP Fatal error: Cannot redeclare

If you see PHP Fatal error: Cannot redeclare function it means that there is a problem in your...

How to fix content encoding error?

If your site shows content encoding error it may be due to GZIP compression.Try to enable or...

403 Forbidden Error

Reasons for the error:1. Incorrect content of the index.php or index.html file, its...

Domain has status redemption period / pending delete

The domain is scheduled for deletion, so its validity period has expired and it has not been...