I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

Error 502 Bad Gateway nginx and why does it occur?

If this error occurs, then HTTP requests from clients to your site are going through some kind of...

I am getting access error when importing database via phpMyAdmin

If an access error is displayed when you try to import a MySQL database backup via phpMyAdmin, it...

How can I turn off PHP error output?

To disable error output in your script, use: error_reporting (0); Remember that you need to...

Help, I deleted the files.

Backups are automatically created weekly on the Premium plan and daily on the Business plan. You...

Help, I can not install the Joomla components!

This is a known Joomla issue where components cannot be installed through the browser window....