I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

I see HTTP code 200 when debugging a site

If you see a '200 OK' code while debugging your site, it means that your site is working fine....

Firefox error: The page isn't redirecting properly

When a page redirects you to an infinite redirect, Firefox will display the error: The page isn't...

Help, I can not install the Joomla components!

This is a known Joomla issue where components cannot be installed through the browser window....

Help, my site has been hacked!

If your account has been hacked, be sure that this is not related to the security of the server....

I see question marks and incomprehensible symbols on the site

If incomprehensible characters are displayed on your site, this is due to incorrect encoding of...