I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

403 Forbidden Error

Reasons for the error:1. Incorrect content of the index.php or index.html file, its...

How do I disable magic quotes? (Using .htaccess)

You need to add this line to your htaccess file in the directory where you want to disable magic...

I am getting access error when importing database via phpMyAdmin

If an access error is displayed when you try to import a MySQL database backup via phpMyAdmin, it...

Domain does not work with "www"

If you cannot access your site using your domain without “www”. (Example.com) but with "www." it...

File upload timeout, help me

There are no file download limits on our servers. However, if you have any difficulty downloading...