I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

#1064 - You have an error in your SQL syntax

Error 1064 occurs when MySQL version does not match. The simplest solution is to enable...

I can see the old site content after uploading new files

Most likely, your browser keeps old copies in the cache for fast loading of your site. You need...

Help, I deleted the files.

Backups are automatically created weekly on the Premium plan and daily on the Business plan. You...

How do I turn off short open tags?

To disable short opening tags, you need to add the following code to your .htaccess file:...

Help, Adsense is not showing

If your ad is not showing, please make sure you paste the code between the "body" tags. If you...