I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

My site is not working on this PHP version

You can change the PHP version yourself in the Control Panel. To do this, go to Control Panel -...

Error 502 Bad Gateway nginx and why does it occur?

If this error occurs, then HTTP requests from clients to your site are going through some kind of...

I can see the old site content after uploading new files

Most likely, your browser keeps old copies in the cache for fast loading of your site. You need...

Help, Adsense is not showing

If your ad is not showing, please make sure you paste the code between the "body" tags. If you...

Ping command and tracert (traceroute) how to use correctly?

The ping command is used to check the availability of network resources. Most often it is needed...