Domain does not work with "www"

If you cannot access your site using your domain without “www”. (Example.com) but with "www." it won't load, most likely you need to check your DNS zone settings to see if you have an “A” record for the “www” entry of your domain. The "A" record must point to the same IP as the default primary domain. The IP address also appears in the "Your Account Information" section. You can customize the CNAME record: "www IN CNAME yourdomain.com".

Go to Control Panel - DNS Zone Editor and specify the "A" record for "www". It should be like:

www IN A xxx.xxx.xxx.xxx (where xxx is your account IP address)

Or you can specify a CNAME record:

www IN CNAME yourdomain.com.

  • 94 Users Found This Useful
Was this answer helpful?

Related Articles

File upload timeout, help me

There are no file download limits on our servers. However, if you have any difficulty downloading...

I can see the old site content after uploading new files

Most likely, your browser keeps old copies in the cache for fast loading of your site. You need...

Help, I can not install the Joomla components!

This is a known Joomla issue where components cannot be installed through the browser window....

PHP Fatal error: Cannot redeclare

If you see PHP Fatal error: Cannot redeclare function it means that there is a problem in your...

I see a blank / white page (if the site is built in PHP)

If your site is based on PHP, the most likely cause of the problem is that you missed a symbol...